We’ve reopened the majority of our stores with enhanced safety measures in place—because protecting our members, employees, and families always comes first. Please check here for the most up-to-date information on which retail stores have reopened. In the meantime, our online store at fabletics.com remains open and fully operational, 24 hours a day.
CUSTOMER & EMPLOYEE SAFETY
Once Fabletics stores reopen, what safety measures are you implementing?
As we reopen our stores, we’re committed to taking every precaution to make sure everyone feels safe and comfortable, including:
-Requiring masks and daily temperature checks for employees
-Increasing the frequency of cleanings
-Installing hand sanitizer stations
-Limiting in-store occupancy
-Reducing fitting room capacity
-Implementing contactless payment and e-receipts
-Encouraging customers to practice social distancing and wear masks (which will be provided if needed) at all times
Our distribution centers remain open with our passionate and dedicated team working hard to fulfill orders. We continue to make the health and safety of our workforce and distribution centers a top priority by implementing the highest safety standards—including strict social-distancing policies with supervisors dedicated to ensuring our new protocols, frequent handwashing, and staying home when sick. In addition to following CDC guidelines, we’re exceeding our rigorous standards of cleanliness by increasing the level and frequency of our sanitization practices. We’ve also implemented enhanced employee training.
Yes! We’re pleased to share that our shipping times are back on track. Since the beginning of the COVID-19 crisis, Fabletics has been completely committed to making safety and customer satisfaction our number-one priorities. We and our shipping partner FedEx encountered some unprecedented challenges in the early stages of the crisis, but we have worked through the issues—so your order should arrive on time.
We’re extending our FREE* return and exchange policy to 120 days on all orders placed March 1 through June 30, 2020. Right now, the last thing we want you to worry about is making the deadline on a return or exchange.
Our communities need us now more than ever, and we’re doing everything we can to support and take care of them. We’ve partnered with several charities to make an impact where it’s needed most—starting with the below. And there’s more to come, so stay tuned…
Together We Change Tee
100% of net proceeds from our Together We Change tee will go to the NAACP Legal Defense Fund and Black Lives Matter. Fabletics supports the fight for racial justice and equality.
The One Team Tee
100% of sales from our limited-edition tee will help Direct Relief protect the healthcare heroes tirelessly fighting COVID-19. Fabletics is donating a minimum of $100,000.
Demi Lovato for Fabletics
$5 for every item sold will provide crucial gear to frontline workers, pledging up to $125,000 now through June 30 to support the COVID-19 Solidarity Response Fund for the World Health Organization, powered by the United Nations Foundation.
We’re donating 20% of net proceeds from Fabletics Men now through May to Heart to Heart International, which is currently distributing urgently needed equipment and medication to partners in the US and around the world. Our minimum donation will be $50,000.
Limited-Edition Mother-Daughter Collection
100% of net profits from our children’s clothing will provide meals to kids. A minimum donation of $25,000 will go to Blessings in a Backpack’s COVID-19 program from 4/27 to 5/31.
The Solidarity Mask
100% of net proceeds will help Direct Relief, a humanitarian aid organization working to protect our healthcare heroes fighting COVID-19.
Follow us on Instagram at @fabletics, where we are bringing you at-home workouts, weekly giveaways, and so much more. We’ve also introduced The Feel-Good Movement—a month-long event dedicated to making you feel your best. Every week, we’ll come up with amazing, new surprises to make you smile.